FAQ

Why choose France to receive medical care?

France has a reputation of excellence in the medical domain, particularly because of its globally recognised doctors and the range of quality technical equipments in its hospital establishments. The treatment of complex pathologies such as: cancers, medically assisted reproduction, cardiovascular diseases are some of the diseases for which the French medical system is renowned for its excellence.

Can I avail of a medical stay while being a tourist in France?

Yes. It is possible to do some tourism in France during a medical stay. However, please note that we do not offer a “touristic holiday”, as opposed to some other organisations. After your intervention, you will need to be in an environment of tranquillity, of comfort and discretion to recover as quickly as possible and in the best conditions. We therefore highly recommend that you comply with the advice given by your surgeon.

How to reach France?

SudLife does not manage the booking for your travel to France. You will have to possess a valid passport and make a request for a medical visa from the Consulate of France in your country. SudLife will assist you in creating your request.

What’s the duration of a medical stay?

The duration of a medical stay depends on the operation. Plan a minimum stay of two weeks.

How much would a medical stay in France cost?

The overall cost of your stay depends on the operation and the hospital charges. You can quickly obtain a quote by submitting your medical file to SudLife

Do we have to pay to receive a quote?

The medical quote is absolutely free but we will ask you a file fee of 300 euros to obtain a quote.

How long do we have to wait to obtain a quote?

The average period is 5 working days after receiving your medical file.

Is the amount indicated in my quote an estimate or is it the final amount payable?

In principle, it is the final amount. However, during your hospitalisation, additional detailed tests may be required. These may incur additional charges.

Where should I settle my medical expenses?

The agreements signed between SudLife and its partner hospitals will defend your interests and act as a guarantee toward the hospitals in case there are any unpaid bills. You will have to settle your hospitalisation charges with SudLife before you reach France.

What are the modes of payment?

You can settle your bills by any method of your choice; however, we strongly recommend making a bank transfer. If you have a bank account in France, you can also pay by cheque.

Do we have to pay for SudLife services?

SudLife is remunerated by means of cash-backs out of the overall billing amount. This commission is included in the quote sent to the customer.

Will I be reimbursed if my operation is cancelled?

In case the customer cancels the operation more than 10 working days before the planned date of the treatment, the sum paid on validating the quote will be fully reimbursed to the customer. If the customer cancels less than 10 working days before the planned date of the treatment in the hospital, 20% of the amount paid at the time of validating the quote will be withheld.

What happens if there is a complication?

If, due to medical reasons, you have to extend your stay, or if there is a complication requiring a new surgical procedure, SudLife will communicate the new cost estimate to obtain your approval.

What can I do if there is a medical error during my operation?

The hospital remains fully and solely liable for the medical care provided to you during your stay and it is subject to an insurance policy contracted with an accredited company. Any post-surgery litigation should be established with the hospital and its insurance company.

Can SudLife help me obtain my Visa?

Yes, we provide support in preparing our customer documents when they make a request for a visa with the Consulate of France.

Who should I contact in case of an emergency?

The “International Patient” service is open from Monday to Friday, from 9:00AM to 7:00PM (French time) at +33.1.84.17.49.70.

What are the partner hospitals of SudLife?

The main partner hospitals of SudLife are: Assistance Publique Hôpitaux in Paris, CHRU in Strasbourg, CHRU in Montpellier, CHR d’Orléans, Institut Mutualiste Montsouris, Hôpital Américain de Paris, Clinique Internationale du Parc Monceau, Groupe Hospitalier Paris Saint-Joseph… We add to this list on a regular basis.

What languages are spoken in different hospitals?

The personnel that communicates with the patients and the doctors, are bilingual – French/English. If you would like, you can avail of Arabic, Chinese and Russian interpreters.

Can someone accompany me?

During your hospital stay, a loved one or a family member can accompany you. SudLife is in charge of taking care of the people accompanying you.

Can my insurance cover my treatment?

We recommend that you contact your insurance company to know whether your policy can cover the cost of an intervention of a treatment abroad.

When should I settle my medical expenses?

Once the quote is accepted, we recommend that you make the payment so that our teams can begin to organise your medical stay.

When will my provision be returned?

In certain cases, SudLife may request you to pay a provision to cover additional services not included in the quote, in addition to the amount indicated in the quote. As soon as we will receive the bills from the hospital, we will return your provision minus the additional services within a maximum period of 15 days.

Where should I go once I reach the hospital?

On your arrival, you will be received by our hostess who will accompany you.

Who has access to my medical file?

Your medical information is recorded in the hospital information system, in compliance with the Data Protection Act, with the authorisation of the National Information Technology and Liberties Commission (Cnil). This information can be used for research purposes, unless you oppose to it. You have the right to access the information, to modify it or to delete it for legitimate reasons. You will have to contact the Hospital manager where you were treated (in charge of the treatment).

When should I reach France for my medical procedure?

Our medical coordinator will prepare a schedule of your medical meetings based on your availability and the availability of the medical team. You approve of these dates only if you are certain to be able to be in France during this agreed date.

Will there be a follow-up after I return home?

During your post-operation consultation, your surgeon will submit a treatment protocol and a report of operations performed in France. He/she will also regularly stay in contact with your doctor to monitor your rehabilitation.